Frequently asked questions
Everything people usually ask before selling to us.
FAQs
Your questions, answered
How does selling my device work?+
Fill in the short form telling us what you have and its condition. Our team reviews it, contacts you with an offer, and if you're happy we arrange free doorstep collection. You get paid on the spot once the device has been checked.
How quickly will you contact me?+
We aim to get back to every enquiry within 24 hours, using whichever contact method you chose on the form.
Do you buy broken phones?+
Often, yes. We buy working and faulty devices. Tell us exactly what's wrong and we'll let you know whether we're interested.
Do you buy phones with cracked screens?+
Usually. Cracked screens are one of the most common faults we see. The offer reflects the repair cost.
Do you buy phones that don't turn on?+
Sometimes. It depends on the model and the likely fault, so please describe it as clearly as you can and add photos if possible.
Do you buy locked phones?+
We cannot buy devices still linked to an Apple ID, Google or Samsung account, and we do not buy blacklisted or reported lost/stolen devices. Network-locked phones (e.g. locked to EE or O2) are usually fine.
Do you buy consoles?+
Yes — PlayStation, Xbox, Nintendo, Steam Deck, VR headsets and gaming accessories.
Do you buy cameras?+
Yes — Canon, Nikon, Sony, Fujifilm, Panasonic, Olympus, Leica, GoPro, DJI and more.
Do you buy camera lenses?+
Yes, including Canon, Nikon, Sony, Sigma and Tamron glass. Lenses can be sold with or without a body.
Do you collect from my home?+
Yes — doorstep collection is the only way we do things. We come to you across Bradford, Leeds, Dewsbury, Halifax, Manchester and the surrounding areas, free of charge. Once you send your details, we'll agree a day, time and address that suits you. No posting, no drop-off.
Do I need to include the charger?+
It isn't essential, but including chargers, cables and accessories can increase the offer.
Do I need the original box?+
No. Boxed items can be worth a little more, but we buy unboxed devices too.
How do I prepare my phone before selling?+
Back up your data, sign out of your accounts, turn off Find My, factory reset the device, and remove your SIM and any memory cards.
Should I remove my Apple ID?+
Yes. Sign out of iCloud and turn off Find My iPhone before handover, otherwise the device stays activation locked and can't be bought.
Should I remove my Google account?+
Yes. Remove your Google account and disable Find My Device before resetting an Android phone or tablet.
Do I need to provide ID?+
For higher-value items we may ask to see photo ID at collection. This protects both of us and helps prevent stolen goods entering circulation.
How do I get paid?+
Payment is normally made by bank transfer once the device has been received and checked. Other methods can be discussed when we contact you.
What happens if I change my mind?+
There's no obligation at any point. If you decline the offer or change your mind before handover, that's absolutely fine.
What happens to my personal data?+
We only collect what we need to contact you and value your device. See our Privacy Policy for full detail on how your information is handled and how to request deletion.
Do you buy stolen or blacklisted devices?+
No. We do not buy devices reported lost or stolen, blacklisted devices, or devices you don't legally own.
Can I sell multiple devices?+
Yes. Mention the extra items in the notes box, or send us a message and we'll take the details.
Can businesses sell bulk electronics?+
Yes — we buy from businesses, schools, offices, phone shops and liquidations. Use the bulk enquiry section to tell us what you have.